Support Center Features

Troubleshoot and maintain remote PCs from anywhere.

No setup feeNo service contractUnlimited sessionsUnlimited minutes

Ease of Use

Flat-rate pricing starting at $50/month for unlimited use.

Multi-monitor support gives full access to large remote desktops.

Auto-reconnect genie provides a seamless session should your network experience connectivity issues.

Firewall friendly, no configuration required.

Low bandwidth requirement. Connect over any speed - even a modem.

No software or servers to maintain. Everything is deployed from the web browser.

Remote audio and a true color display provide a complete interactive experience.

Privacy and Security

Complete SSL encryption as all data is transferred using 128-bit Secure Sockets Layer security.

Support

Customer support representatives are available by phone or email every day, 24/7.

All software updates are always included free of charge.

Features

Access customer PCs to view their desktop, troubleshoot problems, and maintain software.

Display your custom logo and colors to compliment your website.

Customer generated trouble tickets instantly alert you to requests for assistance.

Instant software installation gets customers online quickly with no configuration necessary.

Unattended remote support lets you work while your customers are away from their PCs.

Survey customers to gather feedback and improve customer service.

Integrated instant messaging provides communication without the need for a telephone call.

Utilize VoIP via a microphone and speakers for audio communication during the session.

Transfer files back and forth between computers.

Record your sessions for later review.

Remote diagnostics provide CSR's with system information before connecting.

Resizable window fits any screen regardless of local display settings.