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Support Center

eBLVD Support Center makes it easy for your support staff to remotely access PCs from anywhere, using only a web browser.

There is never a setup fee, and no service contract. For one low, flat rate you can connect to your PCs as often as you want for as long as you want.

Functionality

e-Support Ticketing System

Customers easily generate trouble tickets from your web site, instantly alerting you to new assistance requests.

Remote Access

Access PCs and all applications from any web browser in real time. Remotely troubleshoot, resolve issues, and maintain servers.

Surveys

Gather feedback after support sessions to track and improve your customer service.

Free Co-branding

Brand your support page and emails with your own custom logo and color scheme. Visually integrate Support Center to compliment your own website.

File Transfers

Securely transfer files between computers.

Session Recording

Save sessions for later training or review.

Remote Diagnostics

View system information before connecting to the PC.

Instant Messaging

Integrated text chat provides instant communication without the need for a telephone call.

Full Color

24-bit true-color resizable window fits any screen regardless of local display settings.

Ease of Use

Flat-rate Pricing

Licensed from only $59/month for unlimited use. Flexible pricing plans available.

Customer-Friendly Installation

A simple, one-step installation wizard quickly gets your customers online.

Firewall Friendly

The support center applet works with both hardware and software firewalls. No configuration is required.

Low Bandwith Requirement

Connect and work over any speed internet connection - even a modem.

No Software to Maintain

Support Center is a self-maintaining service, with no additional infrastructure or IT resources required. All software is deployed from within the web browser.

Security

Secure Access

All data is transferred using 128-bit Secure Sockets Layer (SSL) security. Dual-password protection provides additional security.

Support

Live Customer Service

Our customer support representatives are available by phone weekdays from 7 AM to 5 PM Pacific Time. Email support is available 24/7.

Free Updates

All software updates are always included free of charge.