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eBLVD Support Center makes it easy for your support staff to remotely access PCs from anywhere, using only a web browser.
There is never a setup fee, and no service contract. For one low, flat rate you can
connect to your PCs as often as you want for as long as you want.
Functionality
e-Support Ticketing System
Customers easily generate trouble tickets from your web site, instantly alerting you to new assistance requests.
Remote Access
Access PCs and all applications from any web browser in real time. Remotely troubleshoot, resolve issues, and maintain servers.
Surveys
Gather feedback after support sessions to track and improve your customer service.
Free Co-branding
Brand your support page and emails with your own custom logo and color scheme. Visually integrate
Support Center to compliment your own website.
File Transfers
Securely transfer files between computers.
Session Recording
Save sessions for later training or review.
Remote Diagnostics
View system information before connecting to the PC.
Instant Messaging
Integrated text chat provides instant communication without the need for a telephone call.
Full Color
24-bit true-color resizable window fits any screen regardless of local display settings.
Ease of Use
Flat-rate Pricing
Licensed from only $59/month for unlimited use. Flexible pricing plans available.
Customer-Friendly Installation
A simple, one-step installation wizard quickly gets your customers online.
Firewall Friendly
The support center applet works with both hardware and software firewalls. No configuration is required.
Low Bandwith Requirement
Connect and work over any speed internet connection - even a modem.
No Software to Maintain
Support Center is a self-maintaining service, with no additional infrastructure or IT resources required. All
software is deployed from within the web browser.
Security
Secure Access
All data is transferred using 128-bit Secure Sockets Layer (SSL) security. Dual-password protection provides additional security.
Support
Live Customer Service
Our customer support representatives are available by phone weekdays from 7 AM to 5 PM Pacific Time. Email
support is available 24/7.
Free Updates
All software updates are always included free of charge.
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