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FAQ - Remote Desktop

What is eBLVD Remote Desktop?
What can I do with eBLVD Remote Desktop?
How do I get started with eBLVD Remote Desktop?
How is Remote Desktop licensed?
How much does Remote Desktop cost?
How do you protect access to my PCs?
How do you protect my data during a remote session?
Can I organize my list of Host PCs?
What's the difference between Remote Desktop, Remote Desktop Corporate, and Support Center?
I would like to renew / re-activate my service.
How do I transfer files?
Will eBLVD work on hosts with mirrored or imaged hard drives?
Can I use eBLVD to access my email from the road?
Do I have to give others my PC password for them to access my PC?
Does eBLVD support Windows 10?
Does eBLVD support dynamic IP addressing?
Error: Connection timed-out waiting for host
Error: Host is not ready or host is not available
How can I assign a host computer to a user account?
How can I find or change my host password?
How can I record a session?
How can I run a Host Connection Report?
How can I scale the screen of the remote computer to fit the screen I am using?
How can my customers find out what I did for them during Unattended Access sessions?
How do I configure eBLVD software for ATTENDED access?
How do I access and configure eBLVD for unattended access?
How do I replace / switch a Host PC license to a new or different PC?
How do I create groups and what are they used for?
How do I disconnect?
How do I exchange the license on my old computer with my new computer?
How do I keep my host accessible?
I no longer need remote access to a computer -- How do I remove it from the list of Host PCs?
How do I send a CTRL+ALT+DEL to remotely unlock a computer or server?
What are Account Preferences?
How do I set up a computer for remote desktop access?
How do I setup my co-branding?
How do you protect against unauthorized access?
How does eBLVD work with firewalls?
How does Attended and Unattended Access work?
How scalable is eBLVD?
How do I update my PC to the latest version of the host software?
How do I configure eBLVD software for unattended access?
How will eBLVD affect my Internet bandwidth?
I am unable to connect to my remote host?
Do I need to install an Add-on, ActiveX control, or plug-in to use eBLVD?
Is there a limit to the number of sessions that I can run?
How do I assign or transfer a host to another user.
Is Unattended Access secure?
What is a user account and how can I use them?
Do you have a Refer a Friend or affiliate program for referrals?
Where do I go for more information?
What if I have forgotten my account password?

What is eBLVD Remote Desktop?

eBLVD Remote Desktop is a powerful web-based tool designed to provide fast, easy, affordable and secure remote access and control. You can remotely access, support and manage from 1 to 1000 PCs from anywhere with a simple click of your mouse.

Maintain access to your PC, files, programs, email, and network while traveling. Or even eliminate travel expenses all together by controlling PCs in your corporate network anywhere! All you need is a web browser and you're in! It's fast, easy and secure.

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What can I do with eBLVD Remote Desktop?

The Personal License provides unlimited remote desktop access for individuals. With the Corporate license, you can view and control any number of computers online to access, support and manage -- anytime, anywhere. The Corporate service is designed for IT management and staff, consultants, support providers, software companies, professional service organizations, and anyone who needs to quickly and effortlessly access, support, or manage a group of computers, servers, and POS systems.

With eBLVD, you'll quickly discover that you can:

• Increase both your flexibility and your productivity

• Connect to your home or office computer quickly and easily, whether you’re at home, at work, or on the road

• Access the files, photos, and documents stored on your remote computer from anywhere

• Help clients, coworkers, friends, and family—online.

• ...And - it's low cost - just pennies a day for unlimited use - make us the industry value leader.

With our Corporate Plan you can also:

• Reduce computer management costs & headaches while increasing efficiency;

• Eliminate the need to travel to other sites - Remote Desktop makes geography inconsequential.

• Manage computers after hours when your users are away from their systems -- without interruption.

• Realize a proven return on your investment after just a few sessions.

The features include:

• Easy, low-cost remote access to any computer, anywhere

• Unlimited sessions with no time limits

• Incredibly easy-to-use... in one click, you can see and control the screen of your computer

• Industry leading performance using our "updated pixels only" broadcast algorithm eliminates lag time and speeds up workflow

• Flat rate pricing with no contracts and no hidden fees

• File transfers - transfer any size file or folder in either direction

• State-of-the art security with end-to-end 128-bit encryption and secondary access passwords

• Scalability- with clustered servers and backup systems - both reliability and scalability is guaranteed

• Firewall friendly - No special configuration is necessary, and the integrity of your firewall is never compromised

• Free 24/7/365 live phone and email support

Additionally, with the Corporate License you get:

• Customization with your URL, logo, colors and contact info

• Granular access controls for managing multiple users access to a computer or group of computers

• Remote deployment capability to activate a large number of computers

• Session recorder to log or record your remote access session for training and audit purposes.

You'll be pushing patch updates, responding, and fixing problems in less time -- while reducing downtime and maintenance delays.

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How do I get started with eBLVD Remote Desktop?

Sign up for eBLVD.com to launch the Setup Wizard, which installs the Remote Desktop applet, allowing you to connect. Setup takes less than a minute, and no configuration is necessary.

Once you're set up, you just sign in to your account using any web browser from anywhere to see your PC or list of PCs. Click the "Connect" button, enter the password for the PC you want to control, and you're in business. It really couldn't be any easier.

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How is Remote Desktop licensed?

We license Remote Desktop based on the number of computers, or hosts, that you need to access remotely. The price decreases as the number of hosts increases. Each computer that you want to access requires a license. You may transfer a license to another computer by signing in to your eBLVD account and removing the host from your host list. Once removed, you can then use the license on another computer.

Annual licenses are renewed each year, while monthly licenses are perpetual. There is no setup fees, and our service includes an unlimited number of remote sessions for an Unlimited number of minutes to each host.

The Personal Remote Desktop License provides the ability to access your computer(s) remotely from a web browser from anywhere, simply by signing in to your account at http://eBLVD.com. This service is for individuals starting at $15 per month.

The Corporate Remote Desktop License is for organizations, and includes a web account that provides:
• Granular “user accounts", or account logins; and access controls for managing multiple users access to a PC or computer group
• Remote deployment capability to activate a large number of computers
• A session recorder to log or record remote access sessions for training and audit purposes

The price list is located here.

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How much does Remote Desktop cost?

The cost of eBLVD depends on how many PCs you need to remotely access and control. The cost starts at just a few dollars per month for one remote PC, with discounts down to a few cents per month for many PCs. If you agree to an annual term, you will save an additional 20%.

Here is a link to our Remote Desktop Price List.

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How do you protect access to my PCs?

The eBLVD service uses a number of conventions to protect access to your PCs.

• 2 Factor Authentication using SMS, Google Authenticator, or any mobile app that supports OATH’s TOTP time-based authentication protocol.

• Multiple, Nested Passwords: To access a PC running eBLVD, you must have the username associated with your account and 2 passwords that you create.You first log in to the secure Web site using your username and account password.
Then, when you select the PC you want to access, you must enter a second password, the PC's unique access code, to complete the connection. An access code is required for all connections. To provide machine-level security, the computer's unique access code resides on the computer and is never transmitted or stored on eBLVD servers.

• Strong Password Requirements: eBLVD requires that passwords be a minimum number of characters. These strict requirements protect you from using easily compromised or common passwords.

• Limited Number of Log-In Attempts: To protect against hacker attacks, eBLVD limits the number of times you can attempt to log in.

• End-to-End Authentication: Authentication occurs with a challenge/response mechanism.

• Restrict Keyboard and Mouse: You can restrict usage of your host PC's mouse and keyboard while connected in a eBLVD session.

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How do you protect my data during a remote session?

eBLVD has 256-bit SSL Encryption built in. All data including screen images, file transfers, keyboard and mouse input and chat text is fully encrypted from end to end. For this reason, it is impossible, even with the most sophisticated devices, to intercept the data necessary to decode the encryption. Transmissions cannot be hacked or compromised in any way.

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Can I organize my list of Host PCs?

You can organize your Host PCs into logical collections, or Groups, to help manage your account.

To add, delete, or rename your groups, click the Manage PC Groups link in the Toolbox on the left-hand side of your Host PCs page.

Once you have one or more groups added, you can associate PCs to your groups. Return to your Host PCs page and check the checkboxes of the PCs you want to add to a given group. Next, select the group from the Add Checked to Group... drop-down box to associate the selected PCs to that group.

To view the PCs in a group, click the Group down-arrow (icon) located on the My Host PCs tab and select the desired group name.

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What's the difference between Remote Desktop, Remote Desktop Corporate, and Support Center?

eBLVD offers cloud-based services on a monthly, or annual subscription basis. The services are designed to leverage the Internet by increasing our customer’s productivity and flexibility, while virtually eliminating unnecessary travel expenses.

eBLVD Remote Desktop is designed for individual users who need web-based remote access to a few computers. eBLVD Remote Desktop - Corporate Edition gives IT staff and consultants remote access to many computers and centralized administration of multiple users, along with customizable setup and security options.

eBLVD Support Center is used by IT management and staff, consultants, support providers, software companies, professional service organizations, and anyone who needs to quickly and effortlessly access, support, or manage a group of computers, servers, and POS systems. This system includes a trouble ticket system which allows for the generation of reports to measure incident and response metrics.

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I would like to renew / re-activate my service.

Annual licenses must be renewed each year, while monthly licenses are perpetual. Your account may also have been suspended voluntarily, or due to payment issues.

To renew, simply sign in to your account and click the Renewal Notice. If you don't have a Renewal Notice, click "Contact us" at the bottom of any page on eBLVD and let us know. We can instantly generate a renewal notice for you.

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How do I transfer files?

You can transfer files and folders of any size either direction between the Host PC and a connecting PC.

To copy a file from the Host PC to the connecting PC:

  1. Choose 'EDIT -> Copy' from Windows Explorer, or right-click the file and select Copy.
  2. From the eBLVD Client menu at the top left of the remote browser window (connecting PC) click "Transfer" and select “Copy Files from Host”.
  3. Select a destination folder on the connecting PC.

To copy a file from the connecting PC to the Host PC:
  1. Choose 'EDIT -> Copy' from Windows Explorer, or right-click the file and select Copy.
  2. From the eBLVD Client menu at the top left of the remote browser window (connecting PC) click "Transfer" and select “Copy Files to Host.”
  3. Select a destination folder on the Host PC.

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Will eBLVD work on hosts with mirrored or imaged hard drives?

Our licensing model does not support starting eBLVD host software that was created from a mirrored or imaged drive. If you have done this, repeat the setup process on either host, then click the "Remove Existing Installation" link at the license agreement screen to replace the old license with a new one.

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Can I use eBLVD to access my email from the road?

Yes! All you need is access to a web browser (Internet Explorer version 5.5 or higher, Firefox, version 1.0 or higher, or Netscape, version 7.1or higher) and a live internet connection. Instead of packing your laptop, just bring your eBLVD username and password.

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Do I have to give others my PC password for them to access my PC?

No. Others may request permission to connect to your PC by leaving the password box of the Client login window blank when attempting to connect. You will need to be present at the PC to grant them permission to connect, and permission will be for that session only.

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Does eBLVD support Windows 10?

We fully support Windows 10 on the host and client / viewer for all products.

If you are running a system that previously had Windows 7, 8, or 8.1 (upgraded Windows 10), there is a known issue recognizing whether a Proxy or ISA server is in place.

If you are not using a Proxy (very rare these days), simply bypass this feature by following the instructions below.

Try connecting to any host again, but before entering the host password and clicking the "connect" button, click the Details button (to the right of "connect") and un-check the "automatically detect settings" check-box.

This setting will remain for the life of the computer, and you will not have to adjust it again unless you reinstall the Operating System.


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Does eBLVD support dynamic IP addressing?

Yes, eBLVD works with PCs that have dynamically assigned IP addresses.

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Error: Connection timed-out waiting for host

On the Host PC, Windows Start button -> All Programs -> eBLVD -> eBLVD Options you will have an Advanced tab. Check the "Automatically Detect Settings" check box from here to use the same settings as the host's Internet Explorer browser.

If this doesn't work you or the network admin will have to "Manually Configure" the Proxy or Socks settings (from the same screen).

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Error: Host is not ready or host is not available

When you receive an error that the Host PC is not ready or not available, the eBLVD host applet is not running or ready to accept connections.

You can start eBLVD be going into your Windows Control Panel (Switch to Classic View if XP), select eBLVD Options. From the Remote Access tab (first tab), click “STOP Host Software”, then "START Host Software".

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How can I assign a host computer to a user account?

There are 2 ways to assign hosts to user accounts under your

Directly from Administrator or User account: .
The first way is to click the "Setup This PC" link while signed into your account. Hosts are by default assigned to the user performing the installation.

The second way, for Administrators only, is to click the host name to assign to a user, then the "Reassign" link on your PC Details window.

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How can I find or change my host password?

If you forget your host password, which is the password you created for a specific PC at the time of installation, you must completely reinstall the host.

You will need to be physically at the PC you want to access in order to reinstall. To reinstall, click the eBLVD host icon in the Windows System Tray, then choose "Uninstall" from the host menu. Next, sign in to your account at www.eBLVD.com, then click "Setup This PC" to perform the installation.

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How can I record a session?

If you want to record as a guest or client, you must first obtain permission from the owner. You can record a session once you have connected to the Host PC

eBLVD creates one recording file per session. If you pause and restart a recording during the course of a session, each recorded segment will be appended to the recording file in progress for that session.

To start recording:

  • Click the Record Session button on the Remote Viewer toolbar.
  • Name the file
  • Designate the location where you want to save your recording
  • Click the "Save" button.

To stop recording:
  • When you are done recording, click the "Stop Recording" button on the toolbar
  • Close the Remote Viewer.

Note: For optimum recording performance and in-session experience, it is recommended that you select a location on your local hard drive.

Note: You cannot change the Save location setting once you have started to record a session. If you do not specify a destination location, the default is My Documents.

Note: The lower you set your monitor resolution, the better the quality of the recorded session. A resolution of 1024 x 768 is optimal for acceptable recording quality.

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How can I run a Host Connection Report?

This report allows you to analyze trends by Host PC for a given time period. Simply click "Connection Report" to the right of the Host Name from the Hosts page. Once you input your date range, the report will display the dates, times and duration of all connections.

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How can I scale the screen of the remote computer to fit the screen I am using?

You can 'scale' or 'size' the Client Viewer screen once you have connected to the Host PC. You can also have multiple Client Viewer screens open at once to work on multiple issues simultaneously. use Screen Scaling:

  1. Click the Scale button on the Client Viewer toolbar
  2. "Grab" any corner of the Client screen and size to the desired height and width.
  3. To resume back to normal size (the exact size based on the host's screen resolution), un-depress the Scale button.

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How can my customers find out what I did for them during Unattended Access sessions?

Your actions during Unattended Access sessions will not be recorded, so as a best practice measure we recommend you provide your customer with a report of your actions. Your customer can also view the log file on the PC to see when, from where, and for how long the session(s) was connected.

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How do I configure eBLVD software for ATTENDED access?

We define "attended access" as requiring your remote customer to "Grant" permission for you to connect. When you click the green "Connect" button for a customer's attended-access computer, you will leave the password prompt blank - resulting in the Grant/Deny dialog box to pop-up on the remote computer. The "Grant" button must be clicked on the host desktop before you can access and control that computer.

Setting up a host with attended access is the default configuration with eBLVD Remote Desktop. (eBLVD Support Center allows "unattended access" to be the default configuration). When you send out the link to set up a new host, the customer defines the host password (and does not share it with you) - hence the only way you can connect is when the customer is "attending" his computer.

Again, our Support Center service allows you to pre-define attended/unattended access, host names, and/or passwords in advance.

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How do I access and configure eBLVD for unattended access?

If you are accessing a Host PC in unattended mode, you must enter the Host password. (For attended mode, your customer only needs to click the "allow" pop-up on their screen for you to connect and control their computer. )

Additionally, the host has to be set up so that when the user logs off of Windows, the host continues to run. To do so, make sure you are signed in to Windows as a Power User or Administrator. From the PC that has the eBLVD Host software installed:

From the host:

  1. Click the Windows START button (normally bottom left).
  2. Select the "All Programs" menu
  3. Select the "eBLVD" folder.
  4. Select the "eBLVD Options" item
  5. On the Remote Access tab (default), click the third option, 'Start eBLVD host software'. This option will allow you to access eBLVD while your PC is logged off (but powered on and connected to the Internet).
  6. Click Close.

On Windows XP, sign on when connected. When you connect to a server running in this manner, you'll be able to click the "Send CTRL+ALT+DEL to host" button on your eBLVD Client Toolbar to log in to the Windows account. If the button is grayed out, the host is probably not started with the bottom "Start" option.

Note: Our ver. 6 product does not support unattended access for Vista, Windows 2008, and Windows 7. Our version 7 product supports all Windows Operating Systems.

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How do I replace / switch a Host PC license to a new or different PC?

To transfer or replace a Host PC license, log in to your eBLVD account, access the Host PCs page, place a checkmark in the box to the left of the Host PC(s) to be deleted, and click the "Delete Checked" link above the list. Alternatively, you can uninstall the software from the OLD PC by clicking START -> All Programs -> eBLVD -> Uninstall Software.

Next, while at the NEW PC you'll be setting up, click the "Set Up This PC" link on the top-left side of the Host PCs page to invoke the Installation Wizard.

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How do I create groups and what are they used for?

Our service allows you to organize your host PCs into 'groups'. eBLVD Groups are logical collections of PCs, similar to "File Folders" in Windows.

Here are step by step instructions on how to add an eBLVD host PC to a group:

  1. Direct your browser to http://eBLVD.com and log in.
  2. From the "Host PCs" page click the checkbox or checkboxes to the left of the host PC(s) that you want to add to a group.
  3. Click the "Add Checked to..." drop-down and select the appropriate group.

To create a new group, select the "Create New Group" link from the dropdown. Alternatively, you can manage your groups from the Toolbox located at the left side of the page.

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How do I disconnect?

As a Client, you can end a session by simply closing the Client Viewer window, or selecting the Exit button on the Viewer tool-bar.

Note: You can store a copy of the chat text to a file on either PC.

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How do I exchange the license on my old computer with my new computer?

You will have to remove your old host from your "host list" prior to installing eBLVD on your new PC. Here are step by step instructions on how to add a new PC to your account:

From the PC that you are adding as a Host PC:

  1. Direct your browser to http://eBLVD.com and log in to your account.
  2. Click "HOST PCs" on the horizontal navigation bar. (this may be the default page).
  3. Select the checkbox to the left of your old Host PC from the list.
  4. Find the drop-down option to "Delete" (above the checkboxes).
  5. Click the "Set up this PC" button at the top of the screen.
  6. Agree to the license agreement.
  7. Assign a name, description (optional), and password (to lock down your PC) and click Next.
  8. Click Next to install the host software to your C:\Program Files\eBLVD\ folder. Note: You may install to any folder on the PC.
  9. Click Finish.

If you are going to be accessing this host in unattended mode (by logging in remotely), you'll want to run the Host software as a service.

To do this:

From the Host PC:
  1. Click the orange 'e' System Tray icon (bottom right corner, beside the time display).
  2. Select "eBLVD Options"
  3. On the Remote Access tab (default), click the bottom radio button: 'Start host software'. This option will allow you to access eBLVD while your PC is logged off (but powered on and connected to the Internet).
  4. Click Close.

NOTE: Once eBLVD is set to run in this manner, you won't have to reconfigure this setting unless you upgrade the software.

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How do I keep my host accessible?

To be able to access your host PC from a remote client computer, you need to ensure that your host PC meets the three following conditions:

  • The host PC is turned on. (not in a power-saving standby, or “sleep,” mode. For more information about standby mode, refer to Windows Help.)
  • The host PC is connected to the Internet with a live connection .
  • The eBLVD service is running. (To check the status, place your mouse pointer over the eBLVD icon on the computer’s task bar.)

Note: To help ensure security, you may want to lock your PC before you leave it unattended.

Note: Since eBLVD does not require the display monitor on your host PC, you may want to turn it off before you leave to conserve energy. You can also set your monitor to automatically power down after a specified time in the Display Properties control panel.

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I no longer need remote access to a computer -- How do I remove it from the list of Host PCs?

To delete a Host PC from your account, access the Host PCs page, place a checkmark in the box to the left of the Host PC to be deleted, and click the Delete Checked link above the list.

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How do I send a CTRL+ALT+DEL to remotely unlock a computer or server?

If your host PC is locked, it may require you to unlock it before starting your remote session. Your operating system determines the unlock method.

To unlock Windows 2000, 2003, or 2008 use the Send Ctrl+Alt+Del function:

  • From the Client Viewer Toolbar, click the "Send Ctrl+Alt+Del" button
  • Unlock your PC as you normally would by entering your network ID and Password.

To unlock Windows XP, Vista, and 7:

If the screensaver is running, move the mouse to deactivate it.
  • This displays the logon screen.
  • Log in to your PC as you normally would.

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What are Account Preferences?

Account Preferences are customer-driven, account-specific settings that control how eBLVD products perform. These preferences are by default pre-set to the most common way you would use the service. There are circumstances where you may choose to change the pre-set value to one that alters the way you want the system to perform. Some of these choices are display related, such as co-branding, default start pages, and the number of rows of data displayed on a page. Other settings are service-specific. See the User Guide for your specific service(s) to learn more.

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How do I set up a computer for remote desktop access?

In order to access a PC remotely, that computer must first download the Remote Desktop applet.

To set up a Host PC:

  1. From the Host PC, log in to eBLVD and access the Host PCs page.
  2. Click the “Set up this PC” button located on the left-hand side of that page.
  3. Click the “Download File” option at the top of the page. If the option doesn't appear, you can choose the manual download method in Step 1.
  4. The Setup Wizard has 3 steps:

    • Read and Accept the License Agreement and click Next;
    • Select a name and a password for the Host PC. By default, the Windows name of the PC will be presented, but can be overwritten. There are two options for setting a password. Either create a SECONDARY password, or select the bottom radio button to assign the eBLVD account password to this Host PC. The password is used for unattended access. Click Next;
    • Accept the default destination (or click Browse to modify this information) and click Next;
    • Once the installation has been successfully completed, click Finish to close the Setup Wizard.

    Once a PC is set up as a Host PC, it will be listed on the Host PCs page.

To access a Host PC:
  1. Log in to the eBLVD account and navigate to the Host PCs page. *First-time users may be prompted to download the plug-in or ActiveX control. Once this process is complete, the Host PCs page will be displayed.
  2. Click the CONNECT button to the left of the Host PC name. The client/viewer is then launched.
    • If you know the password, enter it here and click the “Connect” button. The Host PC desktop will be displayed.
      • If you don't know the password, leave the password field blank and click CONNECT. A permission box will be displayed on the Host PC. When the person sitting at the Host PC clicks “Accept”, the connection will be made and the Host desktop will be displayed.


    To end the remote session from the client/viewer side, simply close the eBLVD Client browser window.

    To end remote session from the host side, click the eBLVD System Tray icon, select eBLVD Options, and choose the ‘Stop eBLVD Host software’ option. Any open remote session will be terminated, and the eBLVD icon will be removed from the System Tray.

    To restart the software, click the Windows Start button -> All Programs -> eBLVD -> eBLVD Options. Choose the ‘Start Host Software' option.

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How do I setup my co-branding?

All pages of eBLVD can display your logo, colors and contact info. To configure your co-brand settings:

  • Sign in at either http://eBLVD.com or http://www.eblvd.com/[username]
  • Set up your logo and colors by clicking "Co-brand Settings" link from "My Accounts", or from your Toolbox.
  • Upload your organization’s logo, and change the color of the tabs, buttons, text, and backgrounds. You can also add your phone number, footer text, and organization’s URL link.
  • Activate or de-activate these settings instantly by choosing either "Standard eBLVD Format" or "Custom Co-brand settings" from the "Current Display Setting" at the top of the page.
  • When activated, all of the pages on eBLVD will now display your logo, colors, and contact info.
  • If your logo changes or you wish to update the co-branding settings, you can do so from your "Co-brand Settings" page (after signing in).

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How do you protect against unauthorized access?

How do you protect against unauthorized access?

eBLVD uses several methods to help you prevent unauthorized access to your computer. Although eBLVD has built-in protection features, by far the best protection is simply not to give out or compromise your user name, password or PCs password/access code.

• Notification When Computer Is Being Accessed: Whenever a computer running eBLVD is accessed remotely, the eBLVD system tray icon will change from a simple logo to a silhouetted logo. This prevents unauthorized parties from connecting to your computer without you being aware of it.

• Entry in local audit file: Each host has a local audit file that records the IP address, date, and duration of each connection. This way you can be assured that no unauthorized access has taken place.

• Log of Sessions: You have access to a log of your sessions on your Hosts page.

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How does eBLVD work with firewalls?

With eBLVD, the data communications are broadcast through an outgoing TCP connection that is brokered by an eBLVD Gateway located in one of our data centers.

Because outgoing connections generally do not pose a security risk, most firewalls allow them without any configuration required. In the event that a firewall prevents a connection, the firewall may prompt you to allow eBLVD software to connect to the Internet.

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How does Attended and Unattended Access work?

During set up, the installation requests your customer to permit Unattended Access on their PC or server. Once granted permission, you create a name and an access password enabling you to work on their PC when they're away. Or, you can log in to eBLVD during an on-site visit and perform the installation directly on their computer.

Attended access requires the user to "Grant" access on a case-by-case basis - while sitting at the computer.

When you want to access a PC you've set up for Unattended Access, you simply sign into your eBLVD account, select the PC from your list and type in your access password.

Note: Your customers need to leave their computers ON in order for you to work on them remotely.

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How scalable is eBLVD?

eBLVD is fully deployable and scalable in a broad range of network environments to provide a total remote-access solution to any business or individual user.

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How do I update my PC to the latest version of the host software?

You can check for new updates either from the system tray (lower right corner of your screen by the clock) or from the Windows Start menu.

Via the tray icon: (eBLVD software must already be running)

  1. Click the icon to open the menu

  2. Click Check for update

Via the Start menu:
  1. Click the Windows Start menu button

  2. Select All ProgramseBLVDSoftware Updates

The update wizard will check for a newer version of the software. If one is found, you will be prompted to continue with the update. The new version will then be downloaded and the eBLVD software will restart automatically when the update is complete.

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How do I configure eBLVD software for unattended access?

Here are step by step instructions on how to configure eBLVD on your Host PC for unattended access:

First, make sure you are signed in to Windows as a Power User or Administrator. From the PC that has the eBLVD Host software installed:

  1. Click the Windows START button (normally bottom left).
  2. the "All Programs" menu
  3. Select the "eBLVD" folder.
  4. Select the "eBLVD Options" item
  5. On the Remote Access tab (default), click the third option, 'Start eBLVD host software‘. This option will allow you to access eBLVD while your PC is logged off (but powered on and connected to the Internet).
  6. Click Close.

NOTE: Once eBLVD is set to run in this manner, you won't have to reconfigure this setting unless you upgrade the software or manually stop the service. On Windows XP, sign on when connected. When you connect to Windows 2000 or NT hosts running in this manner, you'll be able to click the "Send CTRL+ALT+DEL to host" button on your eBLVD Client Toolbar to log in to the Windows account.

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How will eBLVD affect my Internet bandwidth?

eBLVD uses your existing Internet infrastructure, making use of unused incoming connections and available bandwidth and thereby reducing any bandwidth resource issues.

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I am unable to connect to my remote host?

On occasion, the eBLVD software may need to be restarted on the host side. To do this, locate the eBLVD icon in the Windows System Tray (bottom right, next to the clock). Click on the icon and select "eBLVD options". On the menu, select "Stop Host Software" then "Start Host Software". You should now be able to connect.

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Do I need to install an Add-on, ActiveX control, or plug-in to use eBLVD?

For Online Meetings customers:

You don't need an Add-on to schedule a meeting, or even to host a meeting if you click the host icon and select start meeting manager.

Participants never need or have the opportunity to install an Add-on.

For Remote Desktop customers:

Remote users / PCs that need remote access do not need to install the Add-on if they receive a remote setup link or setup code. Additionally, Operating System privileges are NOT REQUIRED on the computer.

Administrators need the Add-on if they want to click the "Connect button" to view or control a PC/server.

For Support Center customers:

Remote users who need support do not need an Add-on. Additionally, Operating System privileges are NOT REQUIRED on the computer.

Administrators and CSRs need the Add-on if they want to click the "Connect button" to view or control a PC/server.

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Is there a limit to the number of sessions that I can run?

No, you can run as many sessions as you need. However, you can only run as many concurrent sessions as you have been licensed for.

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How do I assign or transfer a host to another user.

There are 2 ways to assign hosts to user accounts under your Administrator account: .

The first way is to click the "Setup This PC" link while signed into your user account(s). These hosts will naturally be assigned to the user performing the installation.

The second way, for Administrators only, is to click the host name, then the "Edit Details" link. Finally, click the "Reassign" option to reassign this host to another user.

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Is Unattended Access secure?

Unattended Access is a permission-based feature. Unattended Access must be set up in advance with the approval of the customer, who can block or disable access at any time. The person providing Unattended Access support must provide a strong password, and all network activity is encrypted using both SSL and AES encryption, so only the approved support provider can gain access via Unattended Access. The responsibility for security then rests on the relationship of trust between the support provider and the customer.

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What is a user account and how can I use them?

eBLVD has been developed with both small and large support organizations in mind.

Smaller organizations can do well with a simple account of a single Administrator and list of Host PCs. For more complex organizations, you can configure the Corporate Edition to mirror your organization by setting up access for multiple Administrators and/or Users, as well as set up global configuration parameters for your Company.

Administrator Role
An Administrator manages one or more Users, and is responsible for creating and maintaining additional Users as well as setting preferences for the account. The Administrator is the only user allowed to make global configuration changes, such as co-branding, or allowing Users to view each other's Hosts. Administrators can also view and connect to any Host PC assigned to their own account, or to their User's accounts.

User Role
A User is one or more persons who require remote access to a host or host(s). A User must belong to an Administrator account, and his permissions are determined by the Administrator. Users are identified by a username, password, full name, and email address.

An Administrator can disable a User’s account at any time, meaning the User can no longer log in, and therefore can no longer access Host PC(s).

User Permissions
The Administrator defines the permissions that apply to all Users within that account. The permissions are:

  • Allow Users to create their own PC groups
  • Allow Users to view PCs in other User accounts
  • Allow Users to report on PCs in other User accounts

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Do you have a Refer a Friend or affiliate program for referrals?

Thank you for your interest in our Affiliate and Refer-a-Friend program.

Any existing customer can refer a friend. To refer a friend, click the "Refer a Friend" link at the bottom of any page of eBLVD (once signed in).

Affiliates are customers who would like to link to our website from theirs. The Affiliate Home Page is accessed from the Referrals & Affiliates link under "My Account".

From here, you can refer directly via email, check affiliate payment status, or generate links for your affiliate sales.

Once a referral signs up as a new eBLVD customer using your link, You will receive credit or cash for each paying customer that you refer. The credit will automatically appear in your account after your friend signs up and remains an active eBLVD customer for at least 30 days.

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Where do I go for more information?

Please check the eBLVD Document Library for the most recent information regarding eBLVD services. For specific questions, you can also contact our Customer Care department via email at care@eBLVD.com.

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What if I have forgotten my account password?

To retrieve or change the password for your online account, click here to obtain an email link to reset it.

If you've forgotten the password for a Host PC, you will need to re-install the host software on that machine.

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