|
Feature
|
eBLVD® Support Center
|
Webex Support
Center
|
GoToAssist®
|
LogMeIn Rescue®
|
|
Price
|
$50/mo
|
$149/mo
|
$69/mo
|
$129/mo
|
|
Surveys/Polling
|
Yes
|
Yes
|
No
|
No
|
|
Unattended Access
|
Unlimited
|
No
|
Yes
|
No
|
|
Internet Audio
|
Yes
|
No
|
Yes
|
No
|
|
Support Ticket
Tracking
|
Yes
|
No
|
No
|
No
|
|
Screen Recording
|
Yes
|
Yes
|
Yes
|
No
|
|
Co-Branding
|
Yes
|
No
|
No
|
Limited
|
|
Scale Screen Size
|
Yes
|
Yes
|
Yes
|
No
|
|
Screen Sharing,
Remote Control,
File Transfer, Chat,
Session Reports,
Diagnostics,
Copy/paste
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Software Footprint
(Speed of Install)
|
500 KB (1/2 MB)
|
> 10 MB
|
> 5 MB
|
> 5 MB
|
|
Reliability
|
Guaranteed connectivity!
99.99% uptime
|
1/43 failures 97.72% uptime
|
1/97 failures 99.84% uptime
|
Not published
|
Details: Performance statistics directly from competitors' sites.