No setup feeNo contractUnlimited Use
Great for Individual, Small Group, and Enterprise Support Teams
Features
Live Chat with your end-users through a website to quickly respond to questions. Use shared or individual agent channels.
Custom-branded Help System with knowledge base, customer portal, and mobile-optimized interface lets you easily manage, track and resolve issues.
User generated trouble tickets instantly alert managers and agents of trouble tickets via text or email.
Access remote PCs from PCs, laptops, tablets, or phones to view desktops, troubleshoot problems, and maintain software.
Start remote support sessions from tickets instantly.
Unattended remote support lets agents work while end-users are away from their PCs.
Survey customers to gather feedback and improve customer service.
Knowledge Tools let you share information about your services - from technical how-to guides to FAQs.
Utilize VoIP via a microphone and speakers for audio communication during the session.
Transfer files back and forth between computers.
Record your sessions for later review.
Remote diagnostics provide agents with system information before connecting.
Remote audio and a true HD color display provide a complete interactive experience.
Reports module keeps stakeholders informed with powerful, totally customizable reports.
Multi-monitor support gives full access to large remote systems.
Auto-reconnect genie provides a seamless session during updates and reboots.
Ease of Use
Deliver exceptional customer service in 60 seconds over the phone, email, web tickets, live chat, remote desktop support, and self-help.
Flat-rate pricing starting at a few dollars per month for unlimited use.
Firewall friendly, no configuration required.
Low bandwidth requirement. Connect from any device at any speed.
No software or servers to maintain. Everything is deployed from the web browser.
Privacy and Security
Complete SSL encryption as all session data is protected end-to-end with Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption.
HIPAA and PCI DSS Compliant - we engage independent third-parties to conduct rigorous audits against internal policies, procedures and applications.
Your Privacy is Guaranteed as session content is never stored on our systems. Multi-level passwords, 2-factor authentication, and ongoing infrastructure security scans guarantee your privacy and security.
Product Support
Customer support representatives are available by phone or email every day, 24/7.
Unlimited free product training and setup assistance.
All software updates are always included free of charge.
Our self-service, full knowledge base and video training modules are available on-demand.
